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1. How long will it take for my order to be processed and delivered?
Once you have submitted the order and the status of your payment is completed, it will normally take 1-2 working days for us to process the order and please allow 5-7 business days for delivery via EMS Express Mail, but sorry we do not offer overnight shipping at this time.
2. How can I check the status of my order?
You can login our website then visit your account. You check the status of your order in the order history.
3. How much shipping will be charged for each order and how can I track my parcel online?
The tracking number would be sent by email once the items have been shipped. You also can login our website then visit your account. You can find the tracking number there. We also support No matter how many items you purchase per transaction, we only charge $9.99 for shipping. The shipping of the items is online traceable. If the amount is more than $200, we offer a free shipment.
4. What should I do if I never received the shipment?
After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.
5. Is it safe to order on SterlingTiffany.com?
Yes, please don’t worry about that! It's safe and easy to order on SterlingTiffany.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Moreover, our website is now using PayPal security technology to help protect you from identity theft, credit card fraud, spam and malicious software.
6. How do I order my favorite items from SterlingTiffany.com?
Ordering your favorite items from SterlingTiffany.com is easy and safe. Once you have found the items you would like to purchase, click on the “add to basket” button to place it in your Shopping Basket. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
7. Do you ship your jewelry and ornaments worldwide?
Yes, we will send your custom jewelry and ornaments worldwide by EMS, and it usually takes 1-2 days to deliver after you have approved your custom jewelry and ornaments.
8. What methods of payment do you accept?
There are currently three ways to pay. Most customers are used to accept online payment with credit card. If customers don’t have credit cards available, or need to buy large sums of goods, we strongly recommend PayPal and Western Union Money Transfer.
(1). Online payment with credit card. This is the most frequent payment method. It is fast and efficient.
(2). PayPal. You can also contact our online service to get a payment request from PayPal. Just leave your PayPal account and the product links, and we’ll send you the request as soon as possible.
(3). Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewels (usually 2,000 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.
9. What if I need extra help or advice about my purchase?
If you need any assistance on your purchase, you may click OnLine icon then fill in the form, including your name, email and questions and submit them, it’s ok.
10. What kind of currency do you accept?
At present, we only accept USD dollars.
11. I have no idea which I shall buy; can you give me some suggestions?
Of course! A gift from SterlingTiffany perfectly expresses your feelings and honors life’s important moments. You should make a decision according to the recipient, his or her or your taste or likings, your ability to pay, the season and festival, the relationship between your, and so on.
12. How can I make returns or exchanges?
You can contact us by email – Service.SterlingTiffany@gmail.com. As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15 days after you receive them, accompanied by a sales receipt. For more information, please check our Change & Return Policies.
13. Things are usually cheaper if they are bought in bulk. Are you?
Yes, it’s sure! It will be cheaper if you are a package shopping or buy a lot of ornaments and jewelry and so on.
14. How to get my refund from SterlingTiffany.com?
When we both reach the consensus of refund, please provide us your PayPal account, so that we can send the money back to you as soon as possible.
15. How come I haven’t received my refund yet?
We process all refunds within 24 hours. If you paid using PayPal, all refunds are immediate and you should see them in your account. If you still have problems, we will provide you with a reference number so you can contact PayPal and ask them how come they have not credited your account yet.
If you paid using credit card, refunds are not instant. All Visa transactions are processed Monday through Friday, at 12:00am EST. Once your refund has been processed by Visa, your issuing bank must accept the refund, and then post the funds to your account. If it has been longer than 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.
Our customer service representatives are here to work with you. We will always assist you in any possible way to resolve any issue.
16. Do you accept cash and check?
Currently, we don't accept cash, check and money order. We only accept major credit cards and PayPal payments.
17. Can I get a sales invoice?
Yes, you can request this from our customer service and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by work place.
1. Is the Tiffany & Co jewelry 100% sterling silver? What's the definition of sterling silver?
Yes, all our Tiffany & Co jewellery pieces are solid genuine Italian 925 sterling silver items, sometimes partly genuine 18K gold. Sterling silver is 92.5% pure silver (.925) metal. This standard is used to assure consistent quality among sterling products. Silver that is not described as "sterling" or ".925" has less pure silver content and will often be darker in color and less shiny, usually is used to make the cheap replicas. Sterling is 92.5% pure instead of 100% pure in order to achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling silver objects are usually stamped with either the word "Sterling" or ".925".
2. Is the Tiffany & Co jewelry from SterlingTiffany.com genuine? Do they come with original Tiffany & Co Packs?
All our Tiffany & Co items are purchased from Tiffany Hong Kong Distributors, 100% genuine sterling silver made guaranteed, exactly the same as the items in Tiffany New York stores.
All our items are stamped with "Tiffany & Co", and will come with Tiffany & Co gift packing including a blue box, a pouch, a silver care card and a gift hand bag. If you took the items that you purchased to the local jewelers and were told they were not sterling silver or the prices were not worth, we will fully Refund your money.
All our items will not be covered by tiffany stores warranty, that's why we can sell at such discounted prices, but the items could be cared by local jewelers at very low costs. Our purpose is to offer people Tiffany & Co items with the best prices and no unnecessary charges.
If you are trying to find gifts ideas for special moments or just want to please someone including yourself, comparing to the Tiffany's extremely HIGH prices, we are your NO.1 SMART choice.
3. How can I tell the difference between your genuine sterling silver items and other cheap replicas?
If you have worn silver jewelries before, you can easily distinguish our items from the other cheap replicas by the color, weight and touch. Otherwise a professional jeweler will help.
4. What should I do if the items were damaged upon receipt?
You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.
5. Why are your prices so low but with good quality?
Please do not suspect us since we offer a lower price. We are absolutely legal and legitimate. The reasons are listed as follows. just because we are direct agent.
Firstly, we are direct agent. No retail cost pass to our customers and we accomplish this all under one roof (website), without traditional (unnecessary) market costs.
Secondly, all our Tiffany & Co items are purchased from Tiffany Hong Kong stores, but all of them are out of date and duty free.
At last, our purpose is to offer people affordable Tiffany style sterling silver items for fantastic gift ideas.
1.How should I store my silver?
Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products.
2.How do I care for my diamond?
Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. We suggest that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, we recommend the occasional use of a nonabrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds may need other care.
3.How do I care for my cultured pearls?
Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. We cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.
4.How can I handle my orchid products that have oxidized finish?
The sterling silver orchid products that have oxidized finish are not coated on the surface. Please avoid using a silver polisher. Please use a dry, clean cloth and avoid scratching.
5.How can I handle wood products?
Products featuring both wood and sterling silver should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones. The wood elements are natural and do not have any coating. By repeating to leave it in a dry or humid area, there is a chance that the wood will crack. Please use a pure beeswax polishing compound to maintain the wood.
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