SterlingTiffany.com has been recognized for its outstanding customer service and satisfaction, but faults do exist, so here's what you need to know about returns and refunds.

1. General information

Customer satisfaction is our top priority. As one of the Internet's most successful Tiffany & Co retailers, every transaction must result in a pleasant, convenient and successful shopping experience. We guarantee 100% accuracy on all orders, or they will be resend at no charge.
To save your time and money, please make sure you have select the most suitable Tiffany & Co jewelry for you and it is exactly what you want. We guarantee to offer it at the most competitive price in perfect condition.

SterlingTiffany.com is happy to offer a one-time exchange only policy on the return of any Tiffany & Co jewelry within 30 days of the delivery but additional shipping fees will be applied.

Non-defective products that are returned and not exchanged will be charged a 20% restocking fee.

Note: each product on your order can be returned for a refund or exchange within the 30 days. It means that if you order 3 items and want to return all of them, you must exchange for the same amount of items or be charged re-stocking fees on the items that are not being exchanged.
About the returning of defective products:

The product must be returned with all original packaging materials, unused warranty cards, and instruction booklets.

Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at service@sterlingtiffany.com. The RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.

Returns must be sent prepaid and insured for the full price by a tractable carrier such as UPS, Federal Express or the United States Post Office.

2. How do I exchange my Tiffany & Co jewelry?

We are happy to offer a one-time exchange only on the return of any new and unused Tiffany & Co jewelry within 30 days of original shipping date.

Before returning an item for exchange, please obtain an RMA (Return Merchandise Authorization) number by emailing us at service@sterlingtiffany.com.

3. What if I received damaged or incorrect Tiffany & Co jewelry?

If there is an extensive damage to the package when it arrives, please refuse it. If you receive a damaged or incorrect item, contact our Customer Service immediately at service@sterlingtiffany.com. Please provide your Order ID number at the mean time.

IMPORTANT: If you have not contacted Customer Service within 3 days of receiving your product, it may have to be dealt with as a manufacturer’s defect directly with the manufacturer.

Depending on the product and its availability, it may take up to 5-7 business days to process your return once the item is back in our possession. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of any delays and will do our best to rectify any errors as quickly as possible.

Up to $5.99 of your return shipping costs can be reimbursed after the receiving of any defective product.

4. Can I return non-defective product and get credit?

Within 30 days of the original shipping date, if you wish to return a non-defective item for credit and do not wish to exchange, a 20% restocking fee will be applied. After 30 days, the product is non-returnable and non-exchangeable. Credits may take up to 7 business days to show up in your account depending on your bank. Note: The product must be returned with all original packaging materials, unused warranty cards and instruction booklets. Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at service@sterlingtiffany.com. New and unused means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.